Return and Exchange Policy
  • Please carefully check your delivered goods immediately on arrival. Iszi Online strives to provide our customers with quality products and service. We believe a happy customer is a loyal customer who will always return. Each order is carefully packed before dispatched to ensure you are getting a quality product.
  • If you are unhappy or find a problem with your order, please make contact within 3 days of receiving your order. To be eligible for a return/exchange, your item must be in the same condition that you received it – unused, with tags and in its original packaging. A full product refund, exchange or gift voucher may be given upon the safe return of the item
  • To log a return/exchange, you can contact us at If your return is accepted, we will contact you with further instructions. We only accept returns via door-to-door courier at your cost unless otherwise agreed upon. Shipping costs are non-refundable unless otherwise agreed upon.