Return and Exchange Policy

Return and Exchange Policy

Please carefully check your delivered goods immediately on arrival. Iszi Online strives to provide our customers with quality products and service. We believe a happy customer is a loyal customer who will always return. Each order is carefully packed before dispatched to ensure you are getting a quality product.

If you are unhappy or find a problem with your order, please make contact within 3 days of receiving your order. To be eligible for a return/exchange, your item must be in the same condition that you received it – unused, with tags and in its original packaging. A full product refund, exchange or gift voucher may be given upon the safe return of the item

To log a return/exchange, you can contact us at iszionline@gmail.com. If your return is accepted, we will contact you with further instructions. We only accept returns via door-to-door courier at your cost unless otherwise agreed upon. Shipping costs are non-refundable unless otherwise agreed upon.